Terms & Condition


1.1. General Trading Terms and Conditions (hereinafter referred to as “General Conditions”) apply only between GOLDEN RICH INTERNATIONAL COMPANY LIMITED and anyone who orders on BIO KENKO TEA’s website – https: / /biokenkotea.com/, (here in after referred to as “Customer” or “friend” and together with GOLDEN RICH, collectively “Parties”).

1.2. These General Conditions govern and apply to anyone who accesses or uses the Website, the relationship between the Parties and the provision of any product on the Website (“Products”) to Customer.

1.3. Without prejudice to the other provisions of these General Conditions, by using the Website or purchasing any Product, you represent, warrant and assume that:

i) agree, abide by and abide by bound by this General Condition,

ii) you are over 18 years of age or you are accessed under the supervision of your parents or your legal guardian and have the legal capacity to comply with the General Conditions; and

iii) comply with all applicable laws, regulations, and rules regarding your access to and use of the Website.

1.4. This General Conditions will apply without regard to any amendments made by Customer. Any changes proposed, submitted or otherwise specified by the Customer, whether GOLDEN RICH has explicitly declined or not, are rejected and excluded.

1.5. GOLDEN RICH reserves the right to amend, modify, update, change or otherwise replace these General Terms at any time. It is recommended that you study these terms carefully and regularly check for any updates, changes or modifications. As these General Conditions will govern all Orders, please review these General Conditions each time you place an Order. If you do not agree with any changes, additions or improvements to the General Terms, you must immediately stop using the Website or stop placing an order on the Website

2.1. Place an Order

2.1.1. A Customer who wishes to purchase Products will place an order through the Website (“Order”). All Orders are subject to GOLDEN RICH’s acceptance and availability of Products.

2.1.2. Before submitting an Order, the Customer will have to register for an account on the Website. Please refer to Article 2.2 below for the steps you need to take to place Orders on the Website.

2.1.3. The Ordering process will allow you to check and correct any errors before sending the Order to GOLDEN RICH. So please take the time to read and check your Order at each page of the Ordering process.

2.1.4. By placing an Order, you have:

(i) made an offer to enter into a contract with GOLDEN RICH for the purchase of Products under these General Conditions;

(ii) demonstrate that you are over the age of 18 or that you are under the supervision of your parents or legal guardian and have the legal capacity to enter into a contract;

(iii) show that you are a consumer; and

(iv) undertake that all information you provide to GOLDEN RICH in connection with your Order is true and correct and that you are entitled to use the payment method you have chosen to pay for the Order.

2.1.5. Once an Order has been placed, you will receive an email from GOLDEN RICH confirming receipt of your Order (“Confirmation of Order”).

2.1.6. Before GOLDEN RICH accepts Orders, verification of information may be conducted. GOLDEN RICH reserves the right to refuse or agree to the Order at any time upon receipt of your Order, or any part thereof, even after you have received an Order Confirmation for any reason. what.

2.1.7. GOLDEN RICH may have a limit on the purchase amount of each order, per account, per credit card, or per person, this restriction will be notified to you before GOLDEN RICH accepts your Order.

2.1.8. GOLDEN RICH may, at its sole discretion, accept the Order adjustment after an Order Confirmation has been sent to the Customer.

2.2. How to place an order on the Website?

Customer will be required to complete the steps when placing an Order:

Step 1: Customers enter the product list, select products to buy, add selected products to the cart;

Step 2: Choose a shipping method; Select a payment method;

Step 3: Confirm the payment information and make a payment (if choosing the form of payment transfer or online payment)

After confirmation, the Customer will receive an email confirming his / her order confirmation (Order Confirmation)

When the Order is ready for delivery, GOLDEN RICH will send a delivery email to the Customer (Delivery Receivers) including but not limited to:

1. List of all Products ordered by the Customer, quantity, price of each Product, total order value

2. Delivery time; Delivery charges.

3. information for Customer to ask about contract performance status when necessary.

2.3 Price and payment

2.3.1. Product Price will be clearly listed on the Website.

2.3.2. Product prices are subject to change at any time without notice, but you will always pay the prices shown on the Website at the time you confirm your Order.

2.3.3. Prices are quoted in USD. GOLDEN RICH will use reasonable efforts to ensure that the price Customer pays is the quoted price.

2.3.4. The list price does not include shipping costs, they can be added to the total amount of your Order and will be displayed on the payment page. Shipping costs will vary, depending on your order volume, delivery location, and selected shipping method.

2.3.5. You will pay for the Product in full when you confirm the Order. Payment of an Order may be made by: (i) Cash on Delivery service performed by the shipping company selected by the customer in the delivery method or delivery method Deposit directly to GOLDEN RICH’s bank account. GOLDEN RICH reserves the right to change payment options at any time for any reason.

2.3.6. You undertake that all information you provide to GOLDEN RICH regarding the Order is accurate, that the credit / debit card or account you use is owned by you and that these accounts are sufficient money or a credit card with full payment capability for your Order. GOLDEN RICH reserves the right to validate your payment details before delivering Products to you.

2.3.7. Once GOLDEN RICH has received the full payment according to your Order, you will receive an email from GOLDEN RICH confirming this payment (applicable in case the customer chooses the form of payment transfer)

2.3.8. Website has a lot of Products. Although GOLDEN RICH has made every effort, it is always possible that the prices of some Products may be inaccurate. If GOLDEN RICH finds an error in the price of any Product you have ordered, GOLDEN RICH will notify you of this error and give you the option to continue to purchase this Product at the exact price or is canceling your Order. GOLDEN RICH will not send your Order until you have received instructions. If GOLDEN RICH cannot contact you through the information provided by you, GOLDEN RICH will see your Order has been canceled and notify you in writing. If the Order is canceled, GOLDEN RICH will refund you based on the original payment method for the Purchase Order of the Product, including shipping costs (if applicable). To avoid misunderstandings, if the price error is obvious and reasonably detected by you as a price confusion, GOLDEN RICH will not provide the Product to you with an incorrect price but replace it with The current price that GOLDEN RICH is applying to customers who make purchases through the Website at the time your order is generated, and send you notice of this change.

2.4. Accept Orders

2.4.1. GOLDEN RICH will not be obligated to deliver the Product to you until we have accepted your Order. Until GOLDEN RICH accepts your Order, GOLDEN RICH reserves the right to cancel your Order for any reason, including but not limited to GOLDEN RICH, with reasonable grounds to believe that you have In violation of these General Conditions, the Product you have purchased has expired. If GOLDEN RICH canceled your Order before it was accepted, GOLDEN RICH will refund you based on the original payment method for the Product Purchase Order, including shipping costs (if applicable).

2.4.2. Your Order remains valid as an offer until your Order has been accepted. A contract is established and GOLDEN RICH will be legally bound to deliver the Product to you when GOLDEN RICH confirms its acceptance by sending you an email confirming that the Product has been sent. go (“Confirmation of Delivery”).

2.4.3. Ownership and risk of loss of purchased Products transferred to Customer immediately upon delivery of the Notice of Delivery.


3.1. The Website is intended for Customers residing in the country where this Website provides services and therefore may be limited to where GOLDEN RICH may deliver Products.

3.2. The estimated delivery time of the Products will be specified in the Delivery Confirmation, but the estimated delivery date serves as a guide and will not be binding GOLDEN RICH.

3.3. GOLDEN RICH will contact you if the expected delivery date cannot be reached. In that case, GOLDEN RICH will give you the option to continue purchasing the Product or cancel your Order. If the Order is Canceled, GOLDEN RICH will refund you on the basis of the payment method for your Order, including the delivery fee (if applicable).

3.4. Products will be packed according to the standard packaging process of GOLDEN RICH. GOLDEN RICH reserves the right to provide specific packaging instructions on a case by case basis, any incidental charges will be paid by the Customer prior to the delivery of the Product.

3.5. Products are delivered from GOLDEN RICH’s warehouse in Vietnam with the responsibility and risk of the Customer. GOLDEN RICH is free to choose shipping companies, forwarding companies and shipping methods.

3.6. The risk of loss or damage to purchased Products is transferred to Customer from GOLDEN RICH’s delivery Confirmation, even though the delivery fee has been paid, GOLDEN RICH has no obligation to insure the Product. Products, or ensure Products avoid damage during transport.

3.7. Unless otherwise agreed by GOLDEN RICH, GOLDEN RICH will deliver your Products to the shipping address you provided in the Order. Upon receipt of the Product, you will be required to sign and, if no one is able to take delivery, GOLDEN RICH will designate a carrier to leave a note instructing you on the following delivery or receipt of goods from the carrier.


4.1. Images of Products on the website are for illustrative purposes only. Although GOLDEN RICH has made every effort to display colors accurately, GOLDEN RICH does not guarantee that the color of your computer screen accurately reflects the color of the Product. The Product purchased may have slight color difference from the product image. However, the quality of the product is in accordance with what GOLDEN RICH has announced and committed.

4.2. GOLDEN RICH will use its best efforts to ensure that

(i) all information posted on the website relating to the Products is accurate,

(ii) Website is updated regularly and

(iii) in error will be edited within a reasonable period of time from the time of discovery. However, any content may contain errors or expire at any time. Therefore GOLDEN RICH reserves the right to change the Website at any time including the price of the Product, specifications, descriptions, offers and status of the Product.

4.3. Product packaging may differ from images shown on website


GOLDEN RICH assures the products sold on the GOLDEN RICH Website are new and quality. In the rare case that the product you receive is defective, damaged or not as described, GOLDEN RICHcam commits to protect customers with the following return policy:

1. For complaints related to the number of products left over or missing compared to the quantity ordered, the time for appeal must not exceed 03 days after customers receive the goods.

2. For complaints related to product quapty issues, in the event that the customer receives the product with signs of torn packaging, defects, the internal product loses quapty due to the manufacturer’s fault (determined not due to other objective factors or due to the transportation process of the transporting unit), the complaint period shall not exceed 05 days after the customer receives the goods.

3. For other complaints, the time of complaint does not exceed 07 working days after receiving the goods

Please send feedback in writing to the email address:

biokenkotea@gmail.com or call the national sales switchboard 0899198819 to receive feedback, the company will contact customers as soon as possible and take action, resolve compensation, change delivery returns with or without charge depending on each specific case.


Products without warranty

7.1. Access To Website

7.1.1. Access to the Website is completely free;

7.1.2. GOLDEN RICH does not guarantee the availability or interruption of the Website, or any content of the Website. Access to the Website is temporarily licensed and GOLDEN RICH reserves the right to suspend, withdraw, discontinue or change all or any part of the Website without prior notice. GOLDEN RICH will not be liable to you if for any reason the Website is not accessible at any time or in any period of time.

7.2. Use of Website

7.2.1. Unless otherwise stated, the Website is for personal use and not for commercial use and you may access, review and retain only a copy of any information or services obtained. from the Website for information use purposes. You understand and agree that you may not copy, modify, modify, distribute commercially, publish, sublicense or sell any information, documents or services obtained from the Website.

7.2.2. You may not use the Website:

(a) in any way that violates any apppcable law, regulation or rule

(b) in any form that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect

(c) to transmit, or make to send, any unsopcited or unauthorized advertising or promotions or any other similar sopcitation (spam); or

(d) intentionally transmit any data, send or post any material that contains computer viruses that infect other programs, crawl programs, and simple destruction programs on a single system and generated by a person who has direct access to the system, a program that collects information such as an access password, or copies files to another system on the network that the user does not broadcast is currently installed with a timer, a program that records the user’s typing history, spyware, adware or any other mapcious program or similar computer code designed to adversely affect to the operation of any computer software or hardware.

7.3. content

7.3.1. All information, text, description, data, graphics, images, brand logos, illustrations, design, icons, video clips, sound clips, audio, files, information specifications, advertisements, titles, names, intellectual property rights and other information provided on the Website (hereinafter referred to as the “Content”) are owned by GOLDEN RICH, its affiliates and / or a third party (they may be expressed by a link to or from an external source, or otherwise).

7.3.2. The Content on the Website is for general information purposes only and does not bind GOLDEN RICH under any circumstances except as expressly provided by GOLDEN RICH. It is also not intended to suggest advice that you should rely on. You must obtain specific or specific advice before performing or not performing from, any underlying behavior of the Content on the Website.

7.3.3. The use and reliance on any Content on the Websire is at your own risk and in no event will GOLDEN RICH be responsible for the content or loss or damage as a result of using and Depends on any Content available on your Website.

7.3.4. GOLDEN RICH does not make any representations, warranties, guarantees or representations that the Content on the Website is accurate, complete or up to date. GOLDEN RICH reserves the right, at its sole discretion, to amend, modify, update, or other changes to the Content at any time without notice.


For Customer inquiries, please refer to the ‘Contact Us’ section.

9.1. transfer

Customer will not, unless GOLDEN RICH’s written consent, assigns, transfers, mortgages or otherwise transfers all or any of Customer’s rights under the General Conditions, contract subordinate, any or all of the obligations under the General Conditions, or intended to perform such acts.

9.2. Overcome or Waiver

GOLDEN RICH’s inability to exercise any part or delay in exercising any right or remedy under these General Conditions shall not be construed as a waiver or waiver of a right and shall not be construed as is exercising any right or remedy individually or in part of any right or remedy excluding any other right or exercise or exercising any right or remedy other. The rights provided under the General Conditions are cumulative and do not include any rights or remedies provided by law. If GOLDEN RICH waives Customer’s error, that will only be done in writing.

9.3. Illegal

Any provision of this General Terms that is unlawful, invalid or unenforceable under the laws of any jurisdiction shall not affect the validity, legality or enforceability of the law. by any other authority or the validity, legality or enforcement of any other terms.

9.4. Severe Effect

All commitments, warranties and other obligations set forth or entered into by the Parties are separately provided or signed unless the context otherwise requires.

9.5. Termination of contract

In the event of any damage arising from a breach of the General Conditions on this Website, we reserve the right to suspend or permanently block your account. If you are not satisfied with this Website or any of its terms, conditions, conditions, policies, guidelines or activities, the only way is to stop dealing with us.


The general conditions will be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam and the courts of the Socialist Republic of Vietnam will have jurisdiction.